Question 1

How do I book a collection?

Accepted Answer

Use our Book Now form or call 07487 501 341. We'll confirm your slot and a fixed price by phone, no payment is taken on the website.

Question 2

Do you offer same day collections?

Accepted Answer

Yes, subject to availability. Call us as early as possible and we'll do our best to fit you in the same day.

Question 3

What areas do you cover?

Accepted Answer

All of Essex, including Southend-on-Sea, Basildon, Chelmsford, Brentwood, Colchester and surrounding towns. See our Locations page.

Question 4

Do I need to be on site?

Accepted Answer

Not always. Many jobs can be completed with access instructions only. We'll confirm details when booking.

Question 5

Can I cancel or reschedule?

Accepted Answer

Yes, just call or email us. We ask for as much notice as possible so we can offer the slot to another customer.

Question 6

What's included in the price?

Accepted Answer

Labour, loading, sweep-up, transport, disposal at a licensed transfer station, all duty-of-care paperwork, and a recycling-first approach (Up to 90% recycled).

Question 7

Are there any hidden fees?

Accepted Answer

No. We give a fixed price up front based on volume. The only adjustments are for items requiring special disposal (e.g. fridges, mattresses, plasterboard, tyres), flagged before we start.

Question 8

How do load sizes work?

Accepted Answer

Pricing is by volume, from Mini Load up to XX-Large Load. Bedroom-property pricing covers typical house clearance contents, see the Prices page for the full matrix.

Question 9

What can't you take?

Accepted Answer

Hazardous waste such as asbestos, clinical waste, chemicals, paint tins (liquid), and gas bottles. We can advise on specialist disposal if needed.

Question 10

How does a commercial quote work?

Accepted Answer

For 9+ bedroom properties, offices, shops, builder's waste, and site strip outs we quote on assessment. We attend site (or review photos/video) and send a fixed written quote - usually within 24 hours.

Question 11

Do you provide RAMS and Certificate of Insurance?

Accepted Answer

Yes. Risk Assessments & Method Statements (RAMS) and our Certificate of Insurance are available on request for any commercial job.

Question 12

Can you increase Public Liability cover for high value sites?

Accepted Answer

Yes, our standard PL cover can be increased for jobs that require it. Let us know the cover level required at quote stage.

Question 13

Do you provide Waste Transfer Notes?

Accepted Answer

Always. Every commercial collection comes with a Duty of Care Waste Transfer Note for your records.

Question 14

Can you work out of hours?

Accepted Answer

Yes, early mornings, evenings and weekends can be arranged for commercial clients to minimise disruption.

Frequently asked questions

Booking

Pricing & what's included

Commercial quotes

Still have questions?