Privacy Policy

Clear It Waste Management Ltd

Last updated: May 2026

1. Introduction

This Privacy Policy explains how Clear It Waste Management Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following types of personal data:

• Name
• Address (including collection and billing addresses)
• Email address
• Phone number
• Payment and billing information
• Service booking details
• Communication records (phone, email, messages)
• Site access and service related notes

We do not intentionally collect sensitive personal data.

3. How We Collect Your Data

We collect data when you:

• Request a quote or booking
• Contact us by phone, email, or website forms
• Use our services
• Provide information during service delivery
• Interact with our website

We may also collect limited technical data such as IP address and browser information through website cookies.

4. How We Use Your Data

We use your personal data to:

• Provide waste collection and disposal services
• Process bookings and payments
• Communicate with you about services
• Issue invoices and legal documentation (e.g. Waste Transfer Notes)
• Comply with legal and regulatory obligations
• Improve our services and customer experience

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract - to provide services you request
• Legal obligation - to comply with waste management and tax laws
• Legitimate interests - for business operations, customer communication, and service improvement
• Consent - where required (e.g. marketing communications)

6. Data Sharing & Processors

We may share your data with the following categories of recipient:

• Regulatory authorities (e.g. Environment Agency, HMRC)
• Insurance providers
• Payment processors
• Accountants or professional advisers
• IT or website service providers

We use the following third-party processors to operate this website and our communications:

• Supabase (hosted via Lovable Cloud) - database and backend hosting for enquiry records (EU/UK region).
• Cloudflare - content delivery, security, and bot protection (Cloudflare Turnstile processes IP address and limited browser characteristics to verify the request is human).
• Resend / Lovable Email - transactional email delivery for enquiry confirmations and notifications.
• Google (Places API) - to display public Google reviews on our website.
• Lovable - website hosting and deployment platform.

These processors act under written contracts and process data only on our instructions. We do not sell your personal data to third parties.

7. Data Retention

We retain personal data only as long as necessary:

• Customer and transaction records: typically up to 6 years (legal/tax requirements)
• Communication records: up to 24 months unless required longer
• Website enquiry data: up to 12-24 months

After this period, data is securely deleted or anonymised.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure storage systems
• Restricted access to data
• Password protection and encryption where appropriate
• Staff awareness of data protection obligations

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, contact us using the details below. We will respond within one calendar month.

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint, by phone on 0303 123 1113, or in writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

10. Cookies & Website Tracking

Our website uses a small number of cookies and similar technologies. Full details - including each item we set, its purpose, and how long it lasts - are set out in our Cookie Policy.

11. Third-Party Links

Our website may contain links to third party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at: